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Lupine® Product Guarantee and Replacement Policy


Seems crazy but we're not kidding! Whether Spot or Fluffy thinks their collar is more fun to chew than a bone, Fido prefers to walk himself or Fluffy seems to like the "feather boa" look, Lupine® will replace it! No return shipping, no receipt, no questions asked! It's that simple! And the best part? Your replacement goes back in the mail the next business day after the damaged item is received. How, you ask?

Simply mail the item to:

Lupine Returns
PO Box 1600
Conway, NH 03818

Include your name, mail address, email, and phone number. Voila! A replacement appears in your mailbox before you know it!

Still have questions? Call 800-228-9653 or email lupine.returns@lupinepet.com and they'll be happy to help!




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